Question 1

What is ZinPay?

Accepted Answer

ZinPay is the financial technology company of the Zindor Group. It provides wallets, instant transfers, bill payments, cards, and business payment tools for individuals and businesses across Nigeria.

Question 2

How is ZinPay related to Zindor Group?

Accepted Answer

ZinPay is a subsidiary of Zindor Group Limited, the Nigerian multi-sector group founded by Engr. Emmanuel Ewomazino Ovome. Its sister companies operate in real estate, energy, and industrial contracting - and ZinPay serves as the payment layer across the Group.

Question 3

How do I open a ZinPay account?

Accepted Answer

Download the app, register with your phone number and BVN, and your starter wallet opens in minutes. Adding a government-issued ID and a selfie raises your transaction limits the same day.

Question 4

What does ZinPay charge?

Accepted Answer

Every fee is displayed on screen before you confirm a transaction, and printed on your receipt afterwards. ZinPay-to-ZinPay transfers are free. There are no maintenance charges and no minimum balance.

Question 5

Is my money safe with ZinPay?

Accepted Answer

Customer balances are held in designated accounts with regulated Nigerian financial institutions, separate from ZinPay's operating funds. Transactions require your PIN or biometrics, new devices must be approved, and activity is monitored in real time.

Question 6

What happens if a transfer fails or is disputed?

Accepted Answer

Failed transactions are reversed automatically in most cases. Where a dispute is raised, it enters a documented process with stated timelines, and you can track its status until it is resolved.

Question 7

How do I become a ZinPay agent?

Accepted Answer

Agent onboarding is currently open in Lagos and Abuja. You will need a registered phone number, BVN, a verifiable address, and starting float. Contact us and our network team will take you through the process.

Question 8

Can my business integrate ZinPay?

Accepted Answer

Yes. Businesses can use ZinPay for collections, bulk payouts, and POS terminals, or integrate payments directly through our APIs. Write to us and a member of the business team will respond within one business day.

Straight answers

Your Money, Your Freedom.